Privacy Policy for Memory's Village Play Ltd herein referred to as MVP

Last Updated: 28 October 2024

At MVP, we are committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you make a booking with us. Please read this policy carefully to understand our views and practices regarding your personal data.

1. Information We Collect
When you make a booking, we may collect the following information:

Personal Information: Name, email address, phone number, and postal address.
Payment Information: Credit/debit card details and billing information (processed securely).
Booking Details: Dates, times, and preferences related to your booking.
Communication Records: Any correspondence you have with us.

2. How We Use Your Information
We use your information for the following purposes:

To Process Bookings: To manage your reservations and provide you with the services you request.
Customer Support: To respond to your inquiries and resolve any issues.
Marketing Communications: With your consent, to send you updates, promotions, and newsletters.
Compliance and Legal Obligations: To comply with applicable laws and regulations.

3. Sharing Your Information
We do not sell your personal data to third parties. We may share your information with:

Service Providers: Third-party vendors who assist us in operating our website, processing payments, and delivering services (e.g., payment processors).
Legal Authorities: If required by law or in response to legal requests.

4. Data Security
We implement appropriate technical and organizational measures to protect your personal data from unauthorized access, use, or disclosure. While we strive to protect your information, no transmission over the internet is entirely secure.

5. Your Rights
Under UK data protection laws, you have the right to:

- Access your personal data.
- Request correction of inaccurate data.
- Request deletion of your data under certain circumstances.
- Object to processing your data for marketing purposes.
- Withdraw consent at any time, where we rely on consent to process your data.

6. Cookies
Our website uses cookies to enhance your experience. You can manage cookie preferences through your browser settings. For more information, please see our Cookie Policy.

7. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on our website. Please review this policy periodically for any updates.

8. Contact Us
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

Memory's Village Play Ltd 
memory@memorysvillageplay.co.uk
07498952903